TMA
An information system is assessed over the long term, particularly through an organization’s ability to adopt, utilize, maintain, and enhance the tools it implements.
To ensure the sustainability and evolution of your applications, we offer solutions to:
- Reduce your support and maintenance workload,
- Gain better control over your costs,
- Benefit from extended working hours,
- Improve service continuity.
We have developed a tailored SAP Application Maintenance (TMA) service designed to meet your needs. This offering allows your SAP competency center to focus on your strategic projects by outsourcing the day-to-day management of your applications.
While we can provide occasional support, our primary focus is on long-term partnerships to address all your SAP-related challenges.
With our TMA service, you gain customized assistance aligned with your needs and budget:
- On a fixed-price basis,
- Based on a predefined volume of days or hours,
- Or in an “On Demand” model.
Our teams support you throughout the lifecycle of your SAP applications, ensuring corrective and adaptive maintenance while assisting your business users.
Our offering includes a comprehensive range of services:
- Corrective maintenance: Bug resolution to ensure smooth operation.
- Adaptive maintenance: Delivery of new features or requirements to meet evolving business needs.
- Mini-projects: Any enhancement requiring more than 15 days of effort is treated as a mini-project.
- Environment management: SAP administration tasks to keep your systems and environments up-to-date.
- Authorization and role management: Ensuring secure and efficient access control.
- User support (help desk): Providing assistance and troubleshooting for end users.
